General Terms and Conditions

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Privacy Policy

 

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

 

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

 

What data do we collect?

NORRIS Floristry collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

 

How do we collect your data?

You directly provide NORRIS Floristry with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser's cookies.

 

How will we use your data?

NORRIS Floristry collects your data so that we can:

• Process your order, manage your account.

• Email you with special offers on other products and services we think you might like.

• Maintain contact to conduct transactions, projects or contract

 

How do we store your data?

NORRIS Floristry securely stores your data on secure encrypted servers which are password protected.

 

NORRIS Floristry will keep your personal identification information for the duration of any transaction, project or contract. Once this time period has expired, we will delete your data after one month unless otherwise agreed.

 

Marketing

NORRIS Floristry would like to send you information on a periodical basis about products and services of ours that we think you might like.

 

If you have agreed to receive marketing, you may always opt out at a later date.

 

You have the right at any time to stop NORRIS Floristry from contacting you for marketing purposes.

 

If you no longer wish to be contacted for marketing purposes, email hello@norris.store.

 

What are your data protection rights?

NORRIS Floristry would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access - You have the right to request NORRIS Floristry for copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification - You have the right to request that NORRIS Floristry correct any information you believe is inaccurate. You also have the right to request NORRIS Floristry to complete information you believe is incomplete.

 

The right to erasure - You have the right to request that NORRIS Floristry erase your personal data, under certain conditions.

 

The right to restrict processing - You have the right to request that NORRIS Floristry restrict the processing of your personal data, under certain conditions.

 

The right to object to processing - You have the right to object to NORRIS Floristry  processing of your personal data, under certain conditions.

 

The right to data portability - You have the right to request that NORRIS Floristry transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@norris.store

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

 

For further information , visit allaboutcookies.org.

 

How do we use cookies?

NORRIS Floristry uses cookies in a range of ways to improve your experience on our website , including:

• Keeping you signed in

• Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - NORRIS Floristry uses these cookies so that we recognise you on our website and  remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
   

• Advertising - NORRIS Floristry uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. NORRIS Floristry sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website .

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The NORRIS Floristry website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

NORRIS Floristry keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 6 June 2020.

 

How to contact us

If you have any questions about NORRIS Floristry privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: hello@norris.store

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that NORRIS Floristry has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

 

ico.org.uk/livechat, or call the ICO helpline on 0303 123 1113.

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Workshops
 

• By opting to purchase, allocate or possess tickets to a Norris Floristry workshop/event you automatically agree to our terms of use.
   

• Please note that Norris Floristry reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the website of the organiser – www.norris.store. These changes will relate back to the date of purchase of any tickets.
   

• Ticket prices are non-negotiable.
   

• The ticket you purchase represents a revocable license for you to access a specific Norris Floristry workshop/event, when it is scheduled to be hosted. The license includes the revocable right to attending the workshop/event. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.
   

• Kindly note that www.norris.store is the sole authorised source for purchasing tickets. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.
   

• Tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).
   

• Please note that tickets cannot be redeemed against cash, credits, or any other benefits.
   

• Norris Floristry has the right to investigate if there has been any violation of the ticketing terms and conditions. In case of any conflicts, the decision of Norris Floristry will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).
   

• If a workshop/event is cancelled in its entirety due to any unforeseen circumstances, Norris Floristry has the sole and absolute right to:

• i) reschedule the event, or

• ii) move the workshop/event to a live online workshop/event, or

• iii) not issue any refunds.

 

• Please note that the decision of the issuer in such cases will be deemed final and binding.

 

• If a workshop/event is cancelled due to any factors or causes not in the control of the issuer, the latter will postpone the workshop/event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, government announcements, strikes, delays in production, and the like. Once again, the decision of Norris Floristry will be considered final.
   

• If a workshop/event has to be rescheduled to other dates, you will not be eligible for any refunds.

 

• All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.

 

• By purchasing tickets and presenting the same at the venue, you give your consent to Norris Floristry to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification or other purposes relevant to the running of the workshop/event.

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Freelance support

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Freelance Services

Payment. We will invoice our clients for services rendered. Invoices will be submitted via email. Invoices submitted are due for payment upon receipt unless otherwise agreed by both parties.

 

Cancellation

In the event of the client wishing to terminate or cancel a booked service, a 10-day notice is required. Cancellations within the 10-day period from commencement will be charged at the full rate and be subject to our payment terms.

 

Reimbursement of expenses

The client will be expected to reimburse us from time to time for reasonable and necessary expenses incurred in connection with providing freelance services. All expenses must be pre-approved by the client.

 

Interest on late payments.

A 10% late payment charge will be applied to any outstanding payments beyond the payment deadline. A further 10% charge will be added for each day of late payment following on from thereafter.

 

Capacity/Independent Contractor

Upon booking one of our freelance services, it is expressly agreed that we are acting as an independent contractor and not as an employee. The client acknowledges this agreement does not create a partnership or joint venture between them and is exclusively a contract for service.

 

Intellectual Property

NORRIS Floristry Ltd asserts the moral right to be identified as the author of any work in accordance with the provisions of the Copyright, Designs and Patents Act 1988. NORRIS Floristry Ltd reserves the rights to share images of works created by its floral designers and affiliated staff. As owner of the copyright NORRIS Floristry permits the client to share images of works created by NORRIS Floristry Ltd provided the author (in this case NORRIS Floristry Ltd) is formally credited.

 

Driving of Client Vehicles

We are happy to drive client vehicles up to 3.5tons. It is the client’s responsibility to ensure that we are covered on their business vehicle insurance. We will not be held responsible for any damages caused. Usage of NORRIS Floristry Vehicles We are happy to utilise our own van on select and pre agreed occasions only to support our clients. Standard milage charges to and from the client’s main base to the delivery location/s apply. Further charges may apply.

 

Tools/Equipment/Material

Unless otherwise agreed, the client will be responsible for providing any tools, equipment and materials required to carry out the expected scope of work. Parking Unless free parking is available, any parking charges incurred by us will be invoiced back to the client for payment.

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Parking

Unless free parking is available, any parking charges incurred by us will be invoiced back to the client for payment.

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